We also value your feedback and suggestions — they help us continually improve the Caravan Loans Australia experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Financing a caravan is a significant financial decision that can greatly impact your future. Understanding the process and taking the right steps can make a substantial difference in achieving a successful outcome. Many Australian consumers make common mistakes when seeking caravan finance, which can lead to higher costs and unnecessary stress. - read more
Setting out on the open road in a caravan is more than just a travel choice; it's the embrace of an adventurous lifestyle. With this rise in caravanning across Australia, so too climbs the need for robust protection. Caravan insurance emerges not as an option but as an essential, safeguarding your home on wheels from the unforeseen and often unpredictable events. - read more
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The Australian caravan industry has recently faced significant upheaval, notably with the collapse of luxury manufacturer Zone RV. This development has left numerous customers and suppliers grappling with substantial financial losses. In response, Melbourne-based Kokoda Caravans has stepped forward with a Community Support Initiative aimed at assisting those impacted by Zone RV's downfall. - read more
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