Caravan Loans Australia :: News
SHARE

Share this news item!

NSW Takes Decisive Steps Against Unlawful Merchant Fee Practices

NSW Takes Decisive Steps Against Unlawful Merchant Fee Practices

NSW Takes Decisive Steps Against Unlawful Merchant Fee Practices?w=400
The New South Wales (NSW) Government is taking robust measures to rectify years of unlawful merchant fee surcharges on customer transactions.
Despite ongoing legal concerns, these fees persisted for nearly a decade, a legacy of policy directives laid out by the former Liberal-National government.

During a review of the 2023-24 financial statements, the NSW Auditor-General highlighted the issue of unauthorized fee surcharges. The revelations were surprising, bringing the matter forcefully to the notice of the current administration.

For years, legal advice from the Crown Solicitor's Office, beginning in February 2016 through December 2022, consistently warned against the unlawful imposition of merchant fees by Service NSW. Despite such advice, over 92 million transactions incurred charges close to a whopping $144 million. The surcharges, conceptualized as cost recovery for transaction fees by payment providers, were initially sanctioned by NSW Treasury in 2012.

The spotlight is on mini transactions such as 30 cents for a driver's licence renewal, 29 cents for a marriage certificate, and a $1.92 fee to renew a small car registration. These seemingly small fees added up, creating a significant financial burden on the public.

With this information now public, the current government, led by the Minns Labor administration, has moved swiftly, creating a dedicated incident management taskforce to stem these unauthorized charges and to mitigate future occurrences.

Notably, customers affected by these charges are urged to register for updates regarding the government's corrective measures through Service NSW channels either online at the official website or via their service hotline.

The Ministers for Customer Service, Digital Government, and Finance, have sought an independent inquiry by requesting the NSW Ombudsman to investigate potential maladministration. The department's Secretary has also escalated the case to the Ombudsman and the Independent Commission Against Corruption, highlighting concerns over ignored legal advice.

A proactive approach by the new taskforce has successfully shut down over 80% of unlawful surcharges in Service NSW transactions and more than 90% of online payments. For now, all other remaining transaction fees, including those from in-person credit card terminals, are being rapidly phased out. To accommodate citizens, Service Centres are offering surcharge-free payment alternatives, such as cash payments.

Amid ongoing remedial undertakings, the NSW government has instructed all departments to audit their merchant fee practices by the end of November to ascertain legal oversight and compliance, echoing Minister for Finance Courtney Houssos’s comments: “Families, households, and businesses expect governments to act within the confines of the law.”

Minister Jihad Dib also emphasized the urgency, stating: “Our priority has been to halt these charges swiftly.” He underscored the ethical need for transparency regarding the past continuation of these fees despite the legal advisories.

 

Published:Monday, 4th Nov 2024
Source: Paige Estritori

Share this news item:

Finance News

AI in Financial Planning: Unlocking Potential with Prudence AI in Financial Planning: Unlocking Potential with Prudence
21 Nov 2024: Paige Estritori

Artificial Intelligence (AI) has rapidly become a focal point in modern financial planning, offering the potential to transform how advisers interact with clients. By providing automated solutions for routine tasks and analyzing vast data sets, AI promises increased efficiency and more personalized financial recommendations. - read more
Financial Advisory Expansion: Balancing Growth and Regulatory Challenges Financial Advisory Expansion: Balancing Growth and Regulatory Challenges
20 Nov 2024: Paige Estritori

The financial advisory sector in Australia is poised for significant expansion, with the potential to extend advisory services to an additional 650,000 clients. This promising development hinges on resolving existing regulatory barriers. A detailed analysis by Empower Business Advisory, sponsored by Colonial First State, underlines this potential shift in the industry landscape. - read more
Aussie Homeowners Show Resilience Amidst Rising Interest Rates Aussie Homeowners Show Resilience Amidst Rising Interest Rates
20 Nov 2024: Paige Estritori

Amid the global economic shifts, Australian homeowners, notably exposed to fluctuating interest rates, have defied pessimistic predictions and demonstrated resilience. Unlike many countries, most Australian mortgages are subject to variable interest rates, which heightens sensitivity to cash rate changes. - read more
NAB Faces Legal Action for Delayed Hardship Responses NAB Faces Legal Action for Delayed Hardship Responses
19 Nov 2024: Paige Estritori

In a recent development within the financial sector, the National Australia Bank (NAB) finds itself embroiled in a legal dispute initiated by the Australian Securities and Investments Commission (ASIC). At the center of the controversy are allegations that the bank failed to timely respond to hundreds of loan hardship applications from its customers. - read more
Employment Holds Steady Amid Rate Speculation Employment Holds Steady Amid Rate Speculation
15 Nov 2024: Paige Estritori

Australia's unemployment rate remained fixed at 4.1% this October, marking the third consecutive month without change, according to newly released Australian Bureau of Statistics data. Despite this steady figure, the growth of new jobs appears to be waning. - read more


Caravan Loans Articles

Caravan Dreams: How to Find Affordable Loan Rates for Your Next Adventure Caravan Dreams: How to Find Affordable Loan Rates for Your Next Adventure
Australia's love affair with the open road is a well-documented part of the national psyche; caravaning is more than just a means of travel—it's a lifestyle choice embraced by many. The lure of vast landscapes and the freedom to explore at your own pace has made owning a caravan a treasured goal for adventurers across the country. - read more
Top Mistakes to Avoid When Applying for a Caravan Loan in Australia Top Mistakes to Avoid When Applying for a Caravan Loan in Australia
Embarking on the journey of owning a caravan in Australia is the gateway to freedom and adventure. With picturesque landscapes and vast wilderness, the allure of exploring the country on your own terms is enticing. A caravan offers the perfect blend of comfort and mobility, allowing you to create lifelong memories as you travel. - read more
Essential Tips for Securing Caravan Financing with Confidence Essential Tips for Securing Caravan Financing with Confidence
Welcome to the adventurous world of caravan travel, where the freedom of the open road beckons and the allure of Australia's vast landscapes calls out to your spirit of exploration. For many Australians, owning a caravan presents a unique opportunity to traverse the country's picturesque regions with all the comforts of home tagging along. - read more
The Ultimate Guide to Affordable Caravan Financing for Aussie Adventurers The Ultimate Guide to Affordable Caravan Financing for Aussie Adventurers
Imagine the vast, sun-kissed horizons of the Australian outback, the rugged coastlines teeming with life, and the dense, verdant rainforests that whisper tales from a time long past. For many Aussie adventurers, the call of the wild is nearly impossible to resist. A caravan offers the promise of freedom, adventure, and the comforts of home while on the road exploring the natural wonders of the land down under. - read more
8 Tips to Get the Best Deal on Your New Caravan 8 Tips to Get the Best Deal on Your New Caravan
If you’re thinking about buying a new caravan, then the chances are you’re excited about all the adventures you’re going to have with your family in tow. You’re also probably itching to start planning some great getaways, and of course, you want to get the best deal you can on the caravan itself. Perhaps these tips help you on the journey. - read more
Caravan Dreams: How to Find Affordable Loan Rates for Your Next Adventure Caravan Dreams: How to Find Affordable Loan Rates for Your Next Adventure
Australia's love affair with the open road is a well-documented part of the national psyche; caravaning is more than just a means of travel—it's a lifestyle choice embraced by many. The lure of vast landscapes and the freedom to explore at your own pace has made owning a caravan a treasured goal for adventurers across the country. - read more
Budgeting for Your Australian Caravan Adventure Budgeting for Your Australian Caravan Adventure
The lure of the vast Australian landscape stretches far and wide, captivating the hearts of travelers and adventure seekers alike. There's a growing trend among explorers to embrace the caravan lifestyle, seeking freedom and the joy of the journey rather than just the destination. The open road beckons, promising the comforts of home coupled with the excitement of the unknown, and Australia’s caravan culture reflects this unique blend of security and adventure. - read more
From Pre-Approval to Purchase: Your Roadmap to Caravan Finance From Pre-Approval to Purchase: Your Roadmap to Caravan Finance
Imagine the open road before you, the comfort of your home on wheels behind you, and the promise of adventure at each destination. Owning a caravan offers unparalleled freedom and joy, allowing you to explore the countryside and make memories that last a lifetime. However, the path to purchasing the caravan of your dreams often begins with navigating the financial aspect of ownership. In this article, we delve into the exciting journey of caravan finance. - read more
The Ultimate Guide to Affordable Caravan Financing for Aussie Adventurers The Ultimate Guide to Affordable Caravan Financing for Aussie Adventurers
Imagine the vast, sun-kissed horizons of the Australian outback, the rugged coastlines teeming with life, and the dense, verdant rainforests that whisper tales from a time long past. For many Aussie adventurers, the call of the wild is nearly impossible to resist. A caravan offers the promise of freedom, adventure, and the comforts of home while on the road exploring the natural wonders of the land down under. - read more
The Ultimate Checklist for Caravan Loan Approval in Australia The Ultimate Checklist for Caravan Loan Approval in Australia
Australia is synonymous with sprawling landscapes and the spirit of adventure. With such an irresistible call to explore the great outdoors, it's no surprise that the popularity of caravanning has surged amongst wanderlust-filled Aussies. The freedom to hit the open road with the comforts of home tagging along in a caravan is an unmatched experience. - read more


START HERE
Get a free caravan loan eligibility assessment and compare offers tailored specifically to your circumstances.
Loan Amount:
Postcode:
All finance quotes are provided free (via our secure server) and without obligation. We respect your privacy.

Knowledgebase
Bridging Finance:
A short-term loan that covers a financial shortfall during time between the purchase of a new property and the sale of an old property.